WVU football to use digital ticketing

MORGANTOWN—Citing improved health and safety measures, contactless points of entry, added convenience, and ease of flow through the gates, the WVU Department of Athletics will make the transition to mobile ticketing for the 2020 football season.

The switch to fully-mobile tickets will provide “contactless entry,” which is the most sanitary, efficient, and quickest way to enter a venue for a sporting event. Now, with the elimination of “hard” paper tickets, fans won’t have to worry about them being lost in the mail, misplaced, or face long lines at the ticket windows. Mobile ticketing also provides security measures to battle counterfeit or stolen tickets. Fans also will enjoy the added benefits of being able to transfer tickets to family or friends instantaneously.

The mobile-ticketing option was first introduced at WVU during the 2013 football season, but for singlegame ticket delivery only.

And although customers will no longer have the option to print their tickets at home, the new system will provide quick and safe delivery of tickets via a smartphone.

Fans can now download and store their tickets to their Apple, Android, or similar smartphone and use the barcode on the virtual ticket to enter Milan Puskar Stadium. Additionally, the smartphone should never leave the owner’s hands and the barcode is then scanned without any touching from Mountaineer Field security.

“The implementation of mobile ticketing is a growing trend and one that has become a best practice in the world of college athletics and professional sports,” said Senior Associate Athletic Director for External Affairs Matt Wells. With the need for increased health and safety measures due to COVID-19, this is the logical time to upgrade our ticket operations. I know there will be concerns and adjustments, but I think our fans will be pleasantly surprised at how easy mobile ticketing will be and the benefits it brings.”

Fans will need to make sure that their current email address is registered to their online ticket office accounts. The Athletics Department will also provide a “questions and answers” section to ensure a smooth transition.

For those fans who collect tickets and wanted to add this season’s tickets to his or her collection, the department will provide information to fans who want to buy a commemorative ticket of the 2020 football season.

“Right now, we are starting with the 2020 football season and then we will make decisions about other venues in due time,” Wells went on to say. “For the 2020 football season, the ease of receiving or transferring football tickets at the click of a button on your smartphone is a perk our department looks forward to providing.”


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