THCC earns esteemed award for patient care

GRAFTON—Last week, a local nursing care facility received an award for their commitment and dedication to providing quality care to the community.

Phillip Donnelly, Executive Director for Taylor Health Care Center, announced that the center received the prestigious 2019 Bronze National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL).

“We are very honored to receive the Bronze National Quality Award,” he commented.

Mark Parkinson, President and CEO of AHCA/NCAL stated that the Bronze award exemplifies a dedication to positively impacting quality.

“I am proud to spotlight our members for their relentless drive to advance our nation’s skilled nursing centers and assisted living communities,” added Parkinson.

The National Quality Award Program was implemented by AHCA/NCAL in 1996. The program is centered on the core values and criteria of the Baldrige Performance Excellence Program.

The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

According to the AHCA/NCAL, the Bronze Commitment in Quality Award represents that Taylor Health Care Center has developed an organizational profile with essential performance elements such as vision, mission statements and an assessment of customers’ expectations.

Donnelly reported that he applied for the award in January.

The AHCA/NCAL stated that bronze applicants must also demonstrate their ability to implement a performance improvement system.

The program states that trained examiners review each Bronze application to determine if the center has met the demands of the criteria.   

There are three levels in the program: Bronze, Silver and Gold. Facilities begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next.

Donnelly shared that as a recipient of the Bronze Award, the center may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver Achievement in Quality Award.

He revealed that he and the Director of Nursing, Mary Craig-Keener, will be traveling to Florida, in October, to accept the award on behalf of the facility.

“We will also be holding a celebration here, at the center, in the near future and would like for the community to come and celebrate with us, as well,” he shared.


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